Legal
Withdrawal
Customers can withdraw from eligible purchases within the statutory period.
This legal information must be completed before launch.
How to withdraw
Use the withdrawal form or send a clear statement to support@atelierlane.de with your order number and contact email.
The withdrawal period begins after the eligible goods have been delivered.
Returning goods
Return items promptly, unused, and with tags attached where possible.
Refunds are processed after the returned goods are received and checked.